How can we help?

Signing in

Choose Continue with email and enter the latest code sent to your email address. Check your spam folder if it does not arrive. If you request another code, use the newest one.

AI chat, voice and privacy

In the mobile app, you choose whether OpenAI may process your chat, voice and relevant personal context. Withdraw permission in My EIVA → Account & Data. Manage saved memories separately in Memory. You can continue browsing and managing Journeys with AI processing off.

Read the Privacy Policy.

Deleting your account

In the mobile app, open My EIVA → Account & Data, choose Request account deletion and confirm. The request status and response deadline appear there. If your profile is unfinished, the same option is available on the welcome form. This submits a request for review; it does not erase your account immediately.

If you use the website or cannot access your account, email data@ei-va.com to request deletion. Where possible, write from the email address associated with your account. We may ask for proportionate information to verify your identity.

We respond without undue delay and normally within one month of receiving a privacy request. If a permitted extension is needed, we explain the reason within that first month. Where erasure is required, we carry it out without undue delay and tell you the outcome, including any records that must be retained and why. Records retained for legal obligations or claims are limited to those purposes.

Deleting the account does not cancel travel arrangements or Apple subscriptions. Contact us separately for a booking change or cancellation, and manage Apple subscriptions through Apple.

Apple subscriptions

Use Restore purchases in Membership & Support if your subscription is missing. Use the same Apple account and EIVA account used for the purchase. Manage or cancel an Apple subscription. For Apple purchase refunds, visit Apple’s refund service.

Travel payments and bookings

Travel payments are separate from app subscriptions. Check the amount, currency and arrangement before authorizing a payment. For a booking change or cancellation, contact EIVA with your Journey reference.

Time-sensitive travel problems

For a confirmed arrangement, use the provider or assistance contact in your booking confirmation, where one is supplied, and include your Journey reference when contacting EIVA. EIVA support is not an emergency service. If someone is in immediate danger, contact the local emergency services.

Privacy requests

For access, correction, deletion or other privacy requests, email data@ei-va.com.

Security reports

For a suspected security issue, email support@ei-va.com with the subject “Security report” and describe the affected page or feature and what happened. Do not include credentials, private invitation links or another person’s data.

Contact and operator

Eiva Intelligence S.L.
Carrer Sant Pau 32
07609 Sa Torr
General enquiries: hello@ei-va.com
Support (24 hours a day): support@ei-va.com
Privacy: data@ei-va.com