App and membership terms

Membership seller

Eiva Technologies · Tax ID Y3340577W
Carrer de Sant Pau 32, 07609 Sa Torre, Illes Balears, Spain
support@ei-va.com

Your account and AI assistance

Provide accurate information for your requests and keep access to your account secure. EIVA’s AI concierge can make mistakes: check dates, passenger details, prices and availability before confirming any arrangement. AI processing requires your permission. The app is not an emergency service.

Memberships

EIVA Access includes essential Journey planning and management. Select adds the Select features described on the membership screen. Private includes Select and personal concierge access for complex requests. The subscription period is one month.

Website prices are €49 per month for Select and €249 per month for Private, including applicable taxes. The App Store purchase sheet displays the actual localized price and applicable terms before you confirm. No subscription is started by viewing this page.

Website billing and renewal

Website memberships are billed monthly through Stripe. The checkout shows the price, tax treatment and recurring payment before you confirm. A membership starts after successful payment and renews monthly until canceled. You can change your payment method, view invoices, change plans or cancel from the membership page. Cancellation stops the next renewal; your access continues until the end of the paid period. A downgrade takes effect at the next renewal. An upgrade may result in a prorated charge shown before confirmation.

Failed or incomplete payments do not unlock paid features. If payment fails at renewal, paid access ends unless payment is completed. Complimentary access does not create a paid subscription. Travel bookings, event tickets and other arrangements are charged separately; membership does not guarantee availability or admission. The same membership applies when you sign into the app and website with the same EIVA account.

For billing questions or refund requests, contact support@ei-va.com. Mandatory consumer rights remain unaffected.

Apple billing and renewal

Payment is charged to your Apple account at purchase confirmation. Subscriptions renew automatically unless canceled at least 24 hours before the current period ends. Your Apple account is charged for renewal within 24 hours before the end of the current period. Manage or cancel in your Apple account settings. Cancellation generally stops the next renewal; access continues for the paid period unless Apple processes a refund or revocation.

Deleting your EIVA account does not cancel your Apple subscription. Manage subscriptions. Request help or a refund from Apple. Mandatory consumer rights remain unaffected.

App license

The app is licensed under Apple’s Standard End User License Agreement. These service terms do not replace mandatory consumer protections.

Contact and operator

Eiva Intelligence S.L.
Carrer Sant Pau 32
07609 Sa Torr
General enquiries: hello@ei-va.com
Support (24 hours a day): support@ei-va.com
Privacy: data@ei-va.com